Colloids for Life, LLC Shipping Terms and Options
Orders received by 3:00 PM Mountain Time will ship the day
the order is received, orders received after 3:00 PM may ship the same
day or the following business day.
Our domestic orders of Mesocolloid products are shipped by Federal
Express (FedEx)or US Postal Service.. We normally ship Monday through
Friday. FedEx does not pick up on major holidays. Orders for our
Welltrients products will ship either by Priority Mail or FedEx.
During the Christmas Holiday season for a period of about two weeks
FedEx does not guarantee delivery of expedited packages due to heavy
shipping volume.
FedEx does not ship to a P.O. Box, only a street address. You must provide us with a physical street address in order for FedEx to deliver your package.
Domestic shipments may be shipped by the services listed below. When an expedited method is selected such as Next Day Air, 2nd Day Air or 3 Day Select, these methods are referring to business days not calendar days. Business days
do not include Saturday and Sunday or holidays. For example, a package
that is shipped on Friday by Next Day service will be delivered on
Monday, not Saturday. If a holiday falls on a Monday, packages are
delivered on Tuesday.
Saturday delivery is available in most areas of the US as an extra
charge option for FedEx Priority Overnight Service only. If you order on
Friday, your package can be delivered on Saturday by selecting FedEx
Priority Overnight Service with Saturday Delivery which is about $12
more. Call 1-800-390-5839 to select this option.
Domestic FedEx Service
- USPS Priority and Express Service. This service is provided by the
US Postal Service. Most areas in the US receive Priority Mail in 2 to 3
business days. Express mail is received in most cases the next day
(Sunday excluded)
- FedEx First Overnight - next business day by 10 AM
- FedEx Standard Overnight - next business day by 3:00 PM to most areas
- FedEx 2Day - delivery in 2 business days by 4:30 PM to most areas (by 7 PM to residences)
- FedEx Express Saver - delivery in 3 business days by 4:30 PM to most areas (by 7:00 PM to residences)**
- FedEx Ground - delivery to business only addresses in 1 - 5 business days depending on distance**
- FedEx Home Delivery - delivery to home residence in 1 - 5 business days depending on distance**
** During winter months these services may not be offered due to the cold weather.
International Orders
International Orders are shipped via United States Postal Service.
Shipping charges will be assessed based upon the actual weight of your
package and country. Online orders will be adjusted to reflect actual
charges or you may call or email to get the rates in advance.
Cold Weather Issues
Our colloids will be damaged if the liquid freezes completely solid.
In order to be able to ship our products during the winter months we
must restrict the shipping methods to the faster expedited FedEx modes
of 2 day, and 1 day depending on the temperature en route and at the
destination.
In addition we must pack our products in special insulated shipping
containers to help prevent freezing damage. Should ice be found in the
bottles, the products will most likely return to normal once the product
thaws. If the color returns to normal, then the product is OK.
In some cases packages cannot be shipped on Thursday or Friday because
the packages would freeze in unheated trucks or warehouses over the
weekend. This decision is made based upon current weather forecasts with
every effort made to ship your product on time while safeguarding it
against freezing. Products held over Thursday and Friday will be shipped
the following Monday.
Package Tracking Numbers
FedEx and US Postal Service tracking numbers are emailed to the email
address specified on the order page. The emails are sent on the evening
of the shipping date. The tracking numbers can be used to track the
progress of the package by the next business day. |